Customer service champions from four holiday parks in Cumbria have been put in the spotlight by their bosses.

The six workers at at Lake District Estates have been presented with Exceptional Service Award certificates from the British Holiday & Home Parks Association, the park industry’s professional body.

The accolades are the highest honours given out by the association to individuals shown to have made significant and substantial contributions to park businesses.

According to Kendal-based Lake District Estates, each team member has gone far beyond the extra mile to help guests at its sites – Hill of Oaks Caravan Park and Newby Bridge Caravan Park, Windermere, Waterfoot Caravan Park, Ullswater, and Woodclose Caravan Park, Kirkby Lonsdale.

Award winners were park manager Gary Stoupe and receptionist Bethanie Lawson from Woodclose Caravan Park, park managers Chris and Maureen Dodd from Hill from Hills of Oaks and Newby Bridge Caravan Parks, and managers Michelle and Steven McAvoy from Waterfoot Caravan Park.

Rachel Bell, of Lake District Estates, said the company was moved to nominate the six for the honours after analysing customer feedback and reviews over the past 12 months.

She said: “So many of our guests make a special mention of the welcome, hospitality and friendly atmosphere they enjoy on our parks when they visit.

“Delivering this is entirely in the hands of our hard-working staff, and they fully deserve to take the credit for ensuring that families have a stay they will long remember.

“The majority of our bookings come from either repeat visitors or personal recommendations, so I think that underlines just what an important role our team plays!” She said that last year was the busiest on record for the group’s parks.

Lake District Estates is owned by the descendants of Lord Wakefield, and the group’s sister operations include the Ullswater ‘Steamers’ and the Ravenglass & Eskdale Railway.